Delivery & returns

We deliver to all UK addresses. Every parcel is tracked, and you'll get an email with a tracking link as soon as it's on its way.

Free delivery applies automatically at checkout when your basket (after any discounts) comes to £40 or more. Next-day delivery isn't included in the free delivery offer.

• Order by 2pm, Monday to Friday and we'll pack and dispatch the same working day.
• Orders placed after 2pm, at weekends or on bank holidays go out the next working day.
• Personalised and engraved items (like our brass ID tags) are made to order — please allow 1–2 extra working days before dispatch.
• Print-on-demand gifts such as art prints and mugs are made to order and usually dispatch within 2–4 working days.

If your order contains a mix of in-stock and made-to-order items, we'll normally send everything together. Need something sooner? Drop us a line and we'll see what we can do.

We deliver to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands. Royal Mail Tracked 48 costs the same as the mainland (and is still free over £40).

Couriers charge us more to reach these areas on a next-day service, so DPD Next Day carries a £5 surcharge for these postcodes, and delivery may take an extra day or two. The surcharge is shown at checkout before you pay — no surprises.

Sorry — we don't currently ship outside the UK, Channel Islands and Isle of Man.

Changed your mind, or the size isn't quite right? You have 30 days from delivery to return most items for a refund. Every cocker is different, and we'd rather you had the right thing.

What can be returned

• Items must be unused, unwashed and in their original packaging with tags attached.
• For hygiene reasons, opened grooming liquids, ear cleaners, chews and treats can only be returned if faulty.
• Personalised items (engraved tags, custom prints and anything made to your specification) can't be returned unless they're faulty or we've made a mistake.

Your legal rights

Our 30-day policy is in addition to your statutory rights. Under the Consumer Contracts Regulations 2013, you have the right to cancel an online order for non-personalised goods within 14 days of delivery without giving a reason — that right always applies, whatever our own policy says.

How to return

1. Email hello@featherandroan.co.uk or use our contact form with your order number and what you're sending back.
2. We'll reply within one working day with our returns address and a returns reference.
3. Pack the item securely and send it back using a tracked service. Keep your proof of postage.

Return postage is at your cost unless the item is faulty or we sent the wrong thing. If you're exchanging for a different size, we'll send the replacement as soon as the original arrives back with us.

Refunds

Once your return arrives and we've checked it over, we'll refund you to your original payment method within 5 working days. If you return a whole order within 14 days, we'll refund the original standard delivery charge too. Your bank may take a few more days to show the money in your account.

Occasionally a parcel has a rough journey, or something isn't up to scratch. If your order arrives damaged, faulty or with something missing, please let us know within 48 hours of delivery if you can, with a photo or two.

We'll put it right with a replacement or a full refund — including delivery — and we'll arrange collection or send you a prepaid returns label. Your rights under the Consumer Rights Act 2015 apply for goods that turn out to be faulty later on, too.

Lost parcel? If your tracking hasn't moved for 3 working days, get in touch and we'll chase the courier for you.