Frequently asked questions

Royal Mail Tracked 48 is £3.95 (2–3 working days) and free on orders over £40. DPD Next Day is £5.95 — order by 2pm, Monday to Friday.

Next-day delivery to the Highlands & Islands, Northern Ireland, the Isle of Man and the Channel Islands carries a £5 surcharge.

Order by 2pm on a working day and it leaves us the same day. Personalised and engraved items need an extra 1–2 working days, and made-to-order prints and mugs usually dispatch within 2–4 working days.

You'll get an email with a tracking link as soon as your parcel is dispatched. You can also check your order status any time using your order number and email address on our order lookup page.

If it hasn't been packed yet, almost certainly. Email hello@featherandroan.co.uk as quickly as you can with your order number. Once it's dispatched, you can return it under our 30-day returns policy instead.

Not yet, sorry. We deliver to the whole of the UK, plus the Channel Islands and the Isle of Man.

You have 30 days from delivery to return unused items in their original packaging. Email us or use our contact form with your order number and we'll send you the returns address. Refunds are made within 5 working days of the item arriving back with us.

Personalised items, such as engraved ID tags, are made just for you, so we can't accept them back unless they're faulty or we've made a mistake. Please double-check spelling and phone numbers before ordering — we engrave exactly what you type.

Sorry about that! Send us a photo within 48 hours if you can, and we'll send a replacement or a full refund, including delivery. You won't need to pay to send a faulty item back.

Most adult working cockers take a Medium (55–65cm chest), while smaller working females are often a Small. Show-type cockers tend to be chunkier through the chest, and larger males may need a Large.

The only reliable way is to measure: run a soft tape around the widest part of the chest, just behind the front legs. Between sizes? Go up and adjust down. Our size guide has full measurements for every size.

Yes — and if you've ever wiped gravy off a cocker's ears, you'll understand why we're slightly evangelical about them. A spaniel bowl is tall and narrows towards the top, so your dog's muzzle fits in but the long ears fall outside the rim instead of into the food or water.

It won't make your cocker a tidy eater (nothing will), but it does mean cleaner, drier ears, which matters for a breed prone to ear problems.

A properly fitted snood is a safe, simple way to keep ears out of dinner and out of the brambles. It should sit snugly behind the ears and around the neck, never over the eyes, and your dog should be able to eat, drink and breathe completely normally.

We recommend only using a snood while your dog is supervised — at mealtimes and on walks — and taking it off afterwards. Check the fit regularly with puppies, who grow fast.

Ours are cut with spaniels in mind. Measure the back length from the base of the neck to the base of the tail; most working cockers are a Medium. Drying coats should be roomy, so size up if your dog has a very full show coat.

We buy from UK suppliers and independent British makers wherever we can, and every product is tested on our own spaniels before it goes on sale. Where something is made overseas, we choose suppliers we trust and we're happy to tell you more — just ask.

For most cockers, a gentle clean once a week is plenty — more often after swimming or a particularly muddy walk. Cleaning too often can irritate the ear, so don't overdo it.

Get into the habit of lifting the ear flaps and having a look and a sniff every day or two. Healthy ears are pale pink and don't smell of much at all.

Gently lift the ear flap, squeeze a little cleaner into the ear canal, then massage the base of the ear for 20–30 seconds (you'll hear a satisfying squelch). Let your dog shake, then wipe away any loosened debris from the visible parts of the ear with cotton wool. Never push cotton buds into the ear canal.

Watch out for head shaking, scratching at the ears, redness, swelling, a bad smell, dark or yellow discharge, tilting the head or pain when the ear is touched. Cockers' long, heavy ears trap warmth and moisture, so they're more prone to ear trouble than many breeds.

If you notice any of these signs, please see your vet rather than reaching for a cleaner — an infected or damaged ear needs proper diagnosis and treatment.

Many owners tidy the feathering on the underside of the ear flap and around the ear opening to help air circulate. Use rounded-tip scissors, go slowly, and if you're unsure, ask your groomer to show you how.

It's our free newsletter for cocker owners: grooming guides, training tips, early access to new kit and the occasional members-only offer. No spam, just spaniels. You can unsubscribe in one click whenever you like.

Join the Spaniel Club and we'll email you a welcome code. You can also use the code WELCOME10 at checkout for 10% off your first order.

Only one discount code can be used per order. Free delivery over £40 still applies alongside your code, based on the basket total after the discount.

We'd love to hear from groomers, trainers, vets and independent shops. Get in touch via our contact form, choosing 'Wholesale' as the topic, and tell us a little about your business.